Refund policy

Return Policy for Digital Products

Refunds: Due to the nature of digital and personalized products, returns and refunds are generally not possible once the order has been processed and the files have been accessed or downloaded.

Personalized products are made specifically for each customer and therefore cannot be returned or exchanged.

For digital products, by purchasing and accessing the files, you agree that the delivery begins immediately and acknowledge that you may lose any applicable withdrawal or cancellation rights where permitted by law.

Cancellation Policy: As our digital products are available for immediate access upon purchase, cancellations are not possible once the transaction is completed.

Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to contact us by emailing us at info@lumierenoire-studio.com. 

Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for your understanding and cooperation.